Tuesday, August 28, 2018

"Declare victory and move on"

That headline was the most sagacious political advice I got from my mentor in quality management. When I can't make headway on anything I've set my hand to - most probably, because of a complete lack of give-a-damnedness from above - the correct procedure is to announce that I've succeeded in my aim, and find something else to do. (I can rationalise this as "well, if management don't want any changes, clearly that means they're happy with what I've already achieved. Ergo, I've done my job. QED.")

It works in other contexts, too. No matter how disastrously a project has failed to reach its stated goals, there's always something you can take away from it - experience, if nothing else. So take that, and treasure it as your spoils. Tomorrow is another day.

Sadly, I've never been very good at it. It smacks of denial, of refusing to face the truth. But in a corporate context, "the truth" is, probably, that no-one really cares very much - "what you do next" will always matter more than "what you did last". You are judged on activity, not results - because no-one really knows how to measure those.

I'm not surprised Donald Trump follows the same philosophy. You can see him practising it today over trade talks with Mexico. If anyone knows how to define any outcome as "success", he does. And perhaps it explains his promise to make Americans "sick of winning".

It also explains why he gets mad when other people won't let him "move on". That's why he sacked Comey, and why he spends ever more time on his comical bawling about Mueller's "witch hunt". When people insist on examining the past, they're apt to find things that cast doubt on the brilliance of his victories. Why can't they just take his word for it?