Friday, July 30, 2010

De grass is riz

Spring is - well, trying to.

The basic winter weather pattern of rain, wind and chill has given way to a more compromising rhythm, in which the rain sometimes takes whole days off. As I type this, the sun is actually looking quite friendly. Hardy European souls like me can now wander about Auckland, during the day, without even a jacket on.

The downside is, I really have to drag out the lawnmower as soon as I'm able. In this idiotic climate, the grass never really stops growing. As a result, the lawn - and even more, the communal area I take care of - are looking more than a little shaggy.

One of the neighbours was dropping heavy hints to me the other day about rats nesting in long grass. Personally, I think the local cat population should be well on top of that - we see them prowling about quite routinely. But I do want to mow it anyway, before it gets even more out of hand.

Once upon a time, my ancestors mowed the grass with a scythe - a tool that positively relished length. For the past 20 years, I've searched for such an instrument in every DIY store and garden centre I've been in. You just can't get 'em. And so I have to struggle with a powered lawnmower, which costs ten times as much, requires recharging, and can't cope with grass that's more than ankle-deep. That's progress for you.

Wednesday, July 28, 2010

On officers

When I received my training, such as it was, in the law as it applies to journalism - in 1989/90 - the lesson that stuck most in my mind was the simplest:
The only special treatment you can claim, as a journalist, is the right to be treated exactly like everyone else. You have no authority to go anywhere, to do, say, photograph or talk to anything or anyone, that any member of the public couldn't do. You can flash a press card, sure, but all it does is maybe help to persuade the person you're talking to that you're not just a random prodnose. Legally, it means bugger all.
At first it didn't seem like much. But the more I thought about it, the more I liked it. It's very comforting to be just a part of the crowd. And it has a flip side: "no rights" also means "no obligations". There's no requirement, for instance, for a journalist to identify him/herself, except as a courtesy.

(There was also a very cool lesson about libel: "If you're going to libel someone, don't pussyfoot around. Lay into them properly. At least that way you'll get your money's worth." But I digress.)

Sadly, I believe this is no longer the case in Britain. I've read, for instance - with what accuracy I don't know - that journalists now enjoy the right to take photographs of some types of events and places. The implication being, of course, that ordinary people don't have that right.

It's always a mistake for a law to single out a group of people for special treatment. Show me a law containing a personal label (such as "journalist", "teacher", "police officer", "minister of religion", "foreign national"), and I'll show you a bad law. ("Bad" in the sense of unnecessary, ineffective, morally corrupt, or any combination of the above.)

For example: police officers are entitled to enter your house if they have a warrant, and that's fine - anyone can do that, although most of us would have a hard time persuading a judge to issue the warrant. They can also enter if they have a good reason to believe that it's necessary to protect someone or something from imminent harm. Again, well and good. If you hear someone yelling "Help! Rape!" from a private house, you should probably do the same, so long as you're reasonably sure you'd survive the experience.

But somewhere along the line, some fool (I'm giving them the benefit of the doubt in assuming that they were probably just stupid, not actively malicious) decided that police officers, in particular, should also force their way in where they have merely the suspicion that something illegal might have happened - for instance, if they smell cannabis smoke. And that's how we end up with stories like this one. Which leads, as inexorably as eyes follow legs, to more special rules being made, driving the wedge ever deeper between Us and Them. Until you reach the position where both parties forget that they are supposed to be on the same side.

Thursday, July 15, 2010

Two concepts of fairness

Sarah, my sis-in-law, was talking about the State of Kids Today the other month. Not complaining exactly. She likes kids, and prides herself on talking to them on their own terms. But still, she sometimes gets a shade exasperated. "She kept saying 'It's not fair!' So I asked her 'Can you tell me what you mean by fair?' When she thought about it, she had to admit that basically she meant 'I don't like it!'. That's all 'fair' really means."

(Sarah is an eloquent woman. She really does talk like that, punctuation and everything.)

I thought it was a good observation, but incomplete. 'Fair' may be vague, but vague isn't the same as useless. And it doesn't only mean 'fair to me' - there is more to it than that. Kids will often invoke 'fairness' on behalf of others, not just themselves.

Last week, no less an organ than The Economist ran a leader headed 'Against fairness'. This frankly bizarre piece argues that it's a weasel word used by politicians to fudge the necessity to make hard choices.
Fairness is fudge. This newspaper will have none of it. We reject the wide, woolly notion of fairness in favour of sharper, narrower words that mean what they say, like just or cruel.
When I read that, it was my turn to be exasperated. This is pure Newspeak: limiting language, with the aim of limiting thought.

'Fair', in case anyone was in doubt, is not meant to be a synonym for 'just'. When lawyers talk about the concept of fairness - and surprisingly, they do in fact talk about it quite a lot - the word they use is 'equity'. Therein lies a clue to how the concept works.

I recalled an essay I wrote, a couple of years ago now, on the difference between 'liberty' and 'freedom'. I had always kind of assumed that the two words were synonymous; and if you look in a dictionary, the meanings are very similar. But if you look at the historical and cultural baggage they bring with them, they are very different. The bird that symbolises liberty is an eagle - an apex predator, majestic, fearless, and above all strong - liberty is something that must be asserted, defended, recognised. Whereas freedom requires no special size or strength: in the canonical representation of 'captivity', it's not an eagle that's in the cage, but a canary. I associated the two words with Isaiah Berlin's concepts of "positive and negative liberty" - freedom to, and freedom from.

Freedom - what Berlin calls 'negative liberty' - is the area within which one may act without being prevented. As such, the very word implies limits. "If I say that I am unable to jump more than ten feet in the air [...] it would be eccentric to say that I am to that degree enslaved or coerced." Whereas liberty - Berlin's 'positive liberty' - recognises no such constraints: "I wish to be a subject, not an object; to be moved by reasons, by conscious purposes, which are my own, not by causes which affect me, as it were, from outside."

I think there's a similar relationship between 'fair' and 'just'. 'Free' and 'fair' are Anglo-Saxon words whose meaning is so simple that any kid can grasp them, even without being able to define them. Anglo-Saxon rhetoric flows from the soul, not the mind. Whereas Latin-derived words, like 'justice' and 'liberty' (and, of course, 'equity'), are the subject of endless debate, political demagoguery and hair-splitting sophistry.

Back to The Economist's uncharacteristically ill-thought-out rant:
To one lot of people, fairness means establishing the same rules for everybody, playing by them, and letting the best man win and the winner take all. To another, it means making sure that everybody gets equal shares.
Personally I would have no hesitation in telling anyone who expressed either of those views that their game design was deeply flawed. Good games are not 'winner take all', because that leaves the losers with nothing, and people with nothing have no way to play; nor do they guarantee 'equal shares', because that would be not so much a game as a story. Equity is 'balanced', but it does not prejudge the outcome - it is not equality.

'Playing by the rules' may be just, but 'winner take all' is clearly not equitable. 'Fairness' implies balance, in much the same way as 'freedom' implies limits. The same word 'equity', that lawyers use to describe 'fairness', in finance means 'shares'. That's not a coincidence.

Tuesday, July 6, 2010

Cooking tips

I'm a big fan of efficiency. My boss calls it "laziness", a virtue that he respects enormously - the ability to get results with the minimum possible investment.

Nowhere is this skill more important than in the kitchen. Despite the addition of our lovely Danske Møbler sideboard, space is still at a premium and we only have two saucepans. And when Susan starts to get hungry, her normally sunny disposition starts to cloud over, and getting calories into her becomes a time-critical exercise. I dread to think what she'd do if she were dining in Hell's Kitchen.

Thus it came about that last night, when I'd put the rice on and realised I hadn't hard-boiled the eggs as I'd intended, I came up with the bright idea of popping the eggs in with the rice. After all, I reasoned, it's all boiling water, isn't it? And rice requires ten minutes of simmering plus five to ten minutes of standing - that's surely enough time to get a nice hard-boiled result, yes?

For the record, it is. The eggs were perfect. There were only two drawbacks.

The first became apparent when the time came to hook the eggs out of the bed of quietly steaming rice. A spoon did that job nicely, but it also hooked a non-trivial amount of rice out with them, which immediately stuck like glue to the shell. I don't know why rice (Basmati, in case it makes a difference) is so adhesive to eggshell, but take it from me, there is an affinity there.

The second struck me when I contemplated the smooth, shiny whiteness of the freshly peeled eggs. Each egg showed a distinct patch of yellow to one side. Deprived of the tossing motion of the more conventional rapid boiling, the yolks had settled to one side. Not a disaster, merely a minor suboptimality.

I offer this finding in the spirit of furthering human understanding. My training as a process engineer tells me that your less brilliant ideas are just as worthy to be recorded as the best of them; that way, you (and others) will know, next time, without having to do the experiment again.

You're welcome.

Wednesday, June 30, 2010

Rewards and expectations

So England crashed out of the World Cup, to the surprise of no-one except those few million fans who seem to have a 44-year blind spot in their collective memory. And this is disgraceful and pathetic, and shows that England's footballers, and their coach, are a bunch of overpaid, overrated pillocks.

Well, fair enough. I can't see any way of arguing that anyone who earns that much isn't overpaid. It's not as if there were a critical shortage of applicants for their jobs.

But I can't help being struck by the contrast with the New Zealand story of the 2010 World Cup. The unfortunately named All Whites succeeded in getting draws in all three of their first-round games, failing to make it to the second round. And this is a national triumph, the best result ever for New Zealand football, and suddenly the All Whites are national heroes.

Such is the alchemy of "expectations", which can transform the same result into triumph or disaster.

And salaries, of course. We are very attached to the unfounded superstition that, if we pay more for certain jobs, we'll get better people. How's that working out?

Friday, June 4, 2010

The impulsive economy

Scott Adams has a glum view of the outlook for authors and other creative-artist types in the coming decades. He sums it up as his theory of content value: "As our ability to search for media content improves, the economic value of that content will approach zero."
I predict that the profession known as "author" will be retired to history in my lifetime, like blacksmith and cowboy. In the future, everyone will be a writer, and some will be better and more prolific than others. But no one will pay to read what anyone else creates. People might someday write entire books - and good ones - for the benefit of their own publicity, such as to promote themselves as consultants, lecturers, or the like. But no one born today is the next multi-best-selling author. That job won't exist.
Adams isn't the only one predicting the death of Old Media. There's been a bull market in such predictions anytime this past fifteen years. The argument goes: since "content" is essentially free (on the internet), the only reasons people are still paying for it all boil down to inertia, and that won't last forever.

While I have enormous respect for Adams (and other prophets who've said the same thing), I think they're working from a fundamentally flawed mental model.

The flaw dates right back to the economics we learned in school, where a consumer has $whatever to spend, and divides it up into 'budgets' - $something for necessities, $something for savings, $whatever's left for luxuries/discretionary spending. Within that "discretionary" budget - the theory goes - they make rational decisions based on what will give them the greatest satisfaction ("utility") for the $.

In that case, why would anyone spend their limited $ on something that they could get for free? It's - not rational.

And that model is well and good. But it's based on a fundamental assumption that just isn't true in real life: that the consumer is on a budget.

Oh, of course they are in a sense. Big-picture wise. They live where they can afford to live, the clothes they wear and the consumer goods they possess and the car they drive - these things are dictated, in large part, by their income. But for the small stuff - for books, magazines, movies, fast food, drinks - there is no exact limit to their spending. If they overspend one month, all that means is that they put off buying that big-screen TV for another month. It's not a decision they'll even notice making.

In general, the only time they'll set a fixed weekly budget is when they're driven to it by a crisis - unemployment, baby, divorce or whatever - and when the crisis is past, they'll abandon the budget just as soon as they think they can get away with it.

What this means is that a significant part of people's spending is not so much "discretionary" as "impulsive". And getting one's hands on that money is not about offering them the most attractive package for their money, compared with your competitors. It's about persuading them to give you some money.

Not much money. The best business models for this part of the economy, I think, are those that take small amounts, but take them frequently. A coffee shop is a good example (occupying the same niche that pubs have, by and large, been taxed out of).

Another is mobile phones. The operators have only recently realised that their market falls into this category, which is why they're now frantically marketing "packages" designed to subsidise heavy users at the expense of lighter ones - so that each individual customer only sees bills that are just small enough not to sweat about - because if the bill is small enough, then the provider can live happily in that "impulse" segment where spending isn't scrutinised at all.

In the digital economy, Apple has built the most successful business model of the past decade on this insight. Everyone knows that paying money for music, online, is entirely optional - there are lots of ways to hear that music for free, many of them entirely legal. But if you price it as an "impulse" buy, and make the process easy enough, then an awful lot of people will succumb to that impulse. In other words: you can compete with "free".

Within that impulsive proportion of their spending, people don't "spend" all their money to get the best possible "utility" for their limited resources. They spend it to feel better about themselves. From the providers' point of view, they're pretty much giving it away; the trick is to get them to give it to you rather than, say, Coca-Cola.

And this is the key to how authors are going to survive in the next couple of decades. It's not about "selling" a product. It's an exercise in persuasion. Make people want to give you money - to give a talk, shake your hand and collect your autograph, put your picture in a magazine, subscribe to your latest writings, convert you into a TV series or a range of coffee mug slogans, go to bed with you... whatever. Or even to have a small bundle of paper with your name and your words printed on it, to sit on their coffee table and lend to their friends and read wherever and whenever they like, unlike electronic devices which are too bulky, and too fragile, to use in many environments. We could call it "a book".

Tuesday, June 1, 2010

I could easily use another pun on 'tooth', here

People can get very confused when you go off-script.

Yesterday took me back to the dentist. Not for the root canal this time, but for a general 12,000 mile service. The assistant, knowing I was British, asked me how I like New Zealand.

After five and a half years, I'm used to that question. But I still don't know quite what to say to it. I equivocate.

"At least the weather is better than England, huh?"

I look out at the concrete-grey sky, the leaves carried by the bitter winter wind across the car park, the runoff from ten days of rain that has left much of the country underwater. I think of late May/early June in England.

"No," I reply firmly. "I haven't been to England in the past week, but I'm pretty sure the weather right now is better than this."

It catches her completely off-balance. The impression I get is that in all the many times she's had this conversation before, nobody has ever said British weather is better than NZ.